Reservations
By booking a tour with DARKOM VOYAGE (referred to in these conditions as “we” or “us”), you will be accepting these conditions on behalf of yourself and all other persons using our services pursuant to a booking made by you.
Booking Procedures & Payments
Once you have agreed on the quoted itinerary and price, we will raise a detailed itinerary and invoice with payment details. Your booking will be confirmed after we receive the initial 20% deposit of your invoice. We accept payments via Credit card (Visa, Master Card…)and bank transfer.
Changes to your booking
We will make all possible arrangements for your booking with no additional charges. If you need to make any changes, please contact us as soon as possible and confirm with us your request in writing. Again, we will try to accommodate you so there are no extra charges, but we cannot guarantee it. If changes are not possible to be made to your booking for whatever reason, you have the option to move forward with your originally booked arrangements, or cancel and pay the cancellation charges (if any) per below.
Cancellation Policy
Please notify us as soon as possible if you wish to cancel your travel arrangements in writing. The cancellation charge is contingent on the number of the days we have received your written cancellation notice prior to start of your travel. If you cancel:
• Cancel up to 48 hours in advance for a full refund
Unforeseen Circumstances
Due to unforeseen circumstances, we reserve the right to cancel your tour or trek. If such an event should occur, we will refund any sum you have already paid to us, including the deposit, but we are not liable to pay any additional compensation to you. Unforeseen circumstances include but are not limited to natural or nuclear disasters, war or threat of war, riots, terrorists, fires, adverse weather conditions and others
Special Requests
Any special requirements that are important to your booking (dietary, medical, wheelchair assistance or others) must be provided to us before you book in writing. We will pass the information onto our vendor partners to ensure a safe and enjoyable experience for you. If there are special requests, we are unable to meet, we will advise you in writing prior to booking your trip. Please let us know of any preferences that you may have while making the reservation (hotels locations, bed configurations, etc.) and we will try to accommodate all your requests. No compensation will be paid if such requests cannot be fulfilled
Insurance
We do not provide any insurance. It is your full responsibility to obtain appropriate travel insurance. We strongly encourage you to have travel insurance in the event of illness, cancellation, baggage lost, delays and others.
Our responsibility
We will accept liability should any part of your travel arrangements not be as described per your booking and not be of a reasonable standard. We will pay reasonable compensation (limited to the maximum amount paid to us for that portion of the travel arrangements), unless there was no fault on our part or our vendor partners. Please note that we assume no responsibility whatsoever for personal injury, illness, damage, death or loss incurred during your trip.
Travel Documentation
You are responsible for ensuring the possession of valid required travel documents. Your passport must be valid for 6 months prior entering the country. It is the sole responsibility of the tour participant(s) to ensure that all passport and visa requirements are met prior our tour departure date.
Privacy & Confidentiality
We take full responsibility to make sure that proper security measures are in place to secure the private and confidential information that you provided us during the booking. Your collected information will be used to make reservations with hotels and with any other third-party vendors as needed to complete your travel arrangements. We will share your dietary, medical or any disability information with necessary vendor partners to ensure a safe and enjoyable trip for you. In booking with us, you consent to this information being passed onto all relevant persons.
Complaints
In the unlikely event that you are unsatisfied with our service, please immediately contact your driver/hotel/guide, who will work to help resolve the issue immediately. If this is not possible, please contact us in writing with details of the matter.
